POS systems are a known name in almost all shops! The cashiers often use the Point Of Sale(POS) systems for easy processing of orders and tending to the needs of customers. We have all experienced the irritation of standing in long queues before proceeding to check out. If the shopkeeper does things slower than usual, we tend to get irritated more. But, have you ever thought of the stress a shopkeeper gets when he sees a long queue waiting for him? Yes! They are in greater stress than you are!How POS Systems Differ From Other Apps?
There are too many apps available to manage the sales process of shops. So, how do the POS systems stand out from the rest? They differ from others in one crucial factor- the goal achieved part! In other mobile apps and standard web, the goal is always achieved online. Whereas, in POS, the goal is achieved offline! This is why POS systems like Wondersoft is preferred by millions to bring order and speed to their billing procedures.
All these long fifteen years, Mr Niranjan devoted his time and energy to study various efficient POS systems (like Wondersoft), which excels above others in terms of UX and UI designs with an approach that is based on evidence. It blends a thorough understanding with a realistic vision to create design-innovative solutions. All the worldwide clients involved in a structured procedure where decisions are made on the grounds of a detailed review of data and analytical methodologies excel above their counterparts which are just made on blind conventions, whims and intuitions. Niranjan has achieved a diverse education background by bagging degrees in communication, psychology and economics.
Now, let us consider a finance app. In it, everything starts and ends within the computer itself. Any activity that goes around in the room can pose a distraction to the user; for example, a conversation in the room. Whereas, in the case of POS systems, the reverse comes true. The cashier's role is to be friendly with the customers and keep them engaged. The POS software can be a distraction in this situation as it has to be considered for accounting. The success of every transaction is not the mere completion of the user interface. Instead, it is a visibly happy customer leaving from the shop!
This is why it is told that anyone who designs a POS system has to look at it with a critical eye, an eye that takes into account the entire process from start to a happy customer leaving the place. The designers will also have to find out a way to reduce the time taken for a transaction. This helps in reducing the delays even if there are any unusual circumstances around the billing section.The Formation Of Queues- One Of The Greatest Problems Faced!
The designers who deal with UX and systems design is mainly concerned about one point; to make sure that the users will get a tool that helps them do their job accurate and fast. This refers to the reduction of all the major usability barriers in it. Now, how to achieve this goal? The first step is to understand the formation of queues. What could be the cause? There are mainly two ways in which queues can be formed:
The first cause of formation of queues would be the time taken to deal with a customer. If the average time taken per customer to complete the transaction is more, then it can lead to longer queues. Each time a transaction takes place, it involves a set of steps. These are all standard steps that are a mandatory part of the transaction. These steps can be easily optimised. Saving even one second per customer can have a great impact!
There can be an unusual situation or transactions where the usual procedures may not work. Such exceptional circumstances can arise and can affect the chain or store directly. Also, these situations can be diverse causing delays in all the transaction procedures. If you can save one second per a normal transaction, the unusual transactions can end up taking 10-30 times more time than a normal transaction. Hence, the POS system designers create designs that can help in reducing the delays from 1-2 minutes to few seconds.
The designers often have a hard time controlling components like layout and shop type. They will have to work around these components to create efficient POS systems. For instance, a small shop can only have a single cash register. Hence, any fluctuations in the number of customers will have to be dealt at that level itself. For larger shops having multiple cash registers, the process is easier as they can try deploying more number of staff personnel on a fixed schedule, like during the weekends for example.
Hence, The POS systems can have a great impact in reducing the time, improving the efficiency and managing the fluctuations at the cash register.